Watch a short video about our IT support services.  You will need headphones to listen to them. If you are in the library you can purchase some from the Issue Desk in the Central Hall.

Getting started

All students have a username, password, and email address created automatically on enrolment; no further enrolment or registration is needed. These stay with the student throughout their time as an enrolled student at Swansea University.Student usernames are based on the individual's student number. The student number is also used for an email address (for example, student number 123456 has an email address of 123456@swansea.ac.uk).

This username allows students to log onto Open Access PCs, and use a wide range of software; it also allows internet and email access on these PCs.

Each student is allocated 100 megabytes of personal storage space on the network. This space (known as the P: drive) is backed up regularly and stays with the student throughout their time at Swansea University. Additionally, 100 megabytes of space is allocated to each student for email storage.

Computing Facilities

At present, Swansea University has over 1,800 PCs available for student usage across the campus and other sites. Of these, over 600 are what is known as "Open Access" PCs (PCs which can be used by any student). Over 400 Open Access PCs are situated within the Library and Information Centre building. These Open Access PCs all work in the same way, are accessed in the same way, and have the same range of software applications available.

Most Open Access PCs have access to printing facilities; scanning facilities are available within the Library and Information Centre and branch libraries; colour laser printing is also available within the Library and Information Centre building. All Open Access PCs allow internet and email access.

All PCs have CD writers, and all have accessible USB and headphone sockets.

Software available on Open Access PCs

All Open Access PCs have access to a wide range of software, including the Microsoft Office suite of applications (which includes a word processor, database, spreadsheet and presentation program). Software is available to cover most other standard requirements, and a wide range of specialist software is provided to meet course-specific needs.

Using your own PC or laptop

Students with their own laptops and other mobile devices may connect them to the network by using the Swansea Wireless Internet Service. The entire Library and Information Centre building (as well as the rest of the campus) is covered by wireless access points. See http://swis.swan.ac.uk for more information.The University does not provide computers in Halls of Residence, but the on-campus Halls, the Student Village in Hendrefoelan and Beck House are all covered by wireless access points. Students with wireless enabled PCs should also register their PCs as noted above.

December 2011 - Student Email server upgrade

Information Services & Systems (ISS) are pleased to advise students that we are in progress of moving students in batches to a new, improved email service.

There are a number of technical reasons for this upgrade, and also a number of benefits to you also - these include:

• A much larger initial allocation of email space (quota) – you will receive a mailbox size allocation on the new server which is 10 times larger than your current allocation
• Improved email access from mobile devices
• Improved web access (via http://home.swan.ac.uk)

You will have received email notification on when you are due to moved to the new server, and you can also establish if your mail has been moved by looking at the icons in the http://home.swan.ac.uk webpage as below:

Web access (from on or off campus)

• Whether you have moved or not, your email is always accessible from http://home.swan.ac.uk
• Login to this as normal, and then click on the "@email" icon to get to your email.

 Confguring an email client