Swansea University

4. What is a Student Complaint?

A complaint is defined as an expression of dissatisfaction by one or more students about action or lack of action by the University, or about the standard of service provided by or on behalf of the University.

This Procedure applies to the following situations which are listed for illustrative purposes only and not meant as an exhaustive list of possible student complaints:

  1. complaints arising from a failure by the University to meet its obligations, such as those outlined within the Academic Guide and student handbooks;
  2. complaints about the delivery of a programme, teaching or administration (including supervision arrangements);
  3. complaints about the facilities, learning resources or services provided by the University.