Swansea University

8. Monitoring Of Student Complaints

Academic Services will advise a Pro-Vice Chancellor or the Registrar of complaints against members of staff which are upheld. The Pro-Vice Chancellor / Registrar may refer the outcome of such cases to the relevant Head of College, line manager and/or Human Resources if he/she considers that disciplinary action may be required in accordance with the Staff Discipline Procedures.

Heads of Colleges/Departments will be responsible for implementing, or recommending to the appropriate authority, any changes to academic provision, systems or procedures resulting from the outcome of a complaint.

Academic Services shall monitor all complaints. The Academic Regulations and Cases Board shall receive annually from Academic Services a report on the outcome of the monitoring processes. It shall be the responsibility of the Academic Regulations and Cases Board to monitor the data and make recommendations as appropriate.

It shall also be the responsibility of the Academic Regulations and Cases Board to review the Regulations for complaints and their effectiveness and make recommendations for changes, where appropriate, to be considered by Senate.