Staff Contact List

Queries

Please use the contact information below to identify the correct person or section for your query. For more information on roles and responsibilities within the department, please see the Academic Services homepage. If your query is a general one, or you are unsure of the correct person or section to contact, please use one of the following emails:

Directorate Office

NamePositionKey ResponsibilitiesTelephone
Adrian Novis Director of Academic Services Directorate Leadership and Management, HR and Finance, planning and development (60)2447
Debbie Stallard Personal Assistant to Director of Academic Services PA to Director, Directorate HR & Finance Officer (60)2165
Karen Glover Senior Clerical Assistant (Directorate) Senior Clerical Support for Finance, H&S and Resources (29)5350

Welsh Translation

NamePositionKey ResponsibilitiesTelephone
For general enquiries and translation requests please email translation@swansea.ac.uk
Jessica Brown Senior Welsh Translator Management of Translation Unit, Translation, Editing, Proof-reading (29)5989
Angela Black Assistant Welsh Translator Translation, Editing, Proof-reading (51)3077
Rhian Powell Assistant Welsh Translator Translation, Editing, Proof-reading, Interpreting (29)5947
Gareth Tomos Assistant Welsh Translator Translation, Editing, Proof-reading, Interpreting (29)5348

Student Partnership and Engagement Services

About Student Partnership and Engagement Services

Student Partnership and Engagement Services is responsible for engaging with students and their representatives as partners in order to enhance the Swansea student experience, including: 

  • Developing and delivering a strategic approach for engaging and communicating with students.
  • Delivering the NSS and Student Experience Surveys Campaign (including PRES and PTES). Co-ordinating and promoting student engagement in surveys and other academic and non-academic feedback opportunities
  • To work in partnership with the Students’ Union, colleges and professional services units to develop and enhance student representation and engagement.
  • Deliver the MyUniHub service on Singleton and Bay campuses.
  • To further the University’s strategic priorities centred upon student engagement, communication, feedback and representation.

About the International Student Compliance Unit

The International Student Compliance Unit is responsible for ensuring the University is compliant in its sponsorship of Tier 4 students, including:

  • The validation, maintenance and accuracy of all documentation and records held for our international students
  • The management and issuance of BRP (Biometric Residence Permits)
  • The monitoring and escalation of Tier 4 students who have poor attendance
  • The issuance of CAS (Confirmation of Acceptance to Study) for students wishing to extend their courses
  • The reporting of change of student circumstances to the UKVI
  • Advising stakeholders on University policy and compliance

Meet the Team

NamePositionKey ResponsibilitiesTelephone
Debbie Ricci Jones Head of Student Partnership
and Engagement Services
Team leader, strategic development,
delivery and implementation
(51)3066
Student Partnership and Engagement Team
Nia Beynon Student Communications 
and Campaigns Co-ordinator

Promotion of student experience surveys 
and other campaigns, student engagement 
and communication support

(60)4811
Annie Cottam Acting Student Partnership
and Engagement Manager

Operational management of the Student Partnership and Engagement team. Team lead for student communication, MyUni development, and campaign management

(60)6913
Rory Castle Student Partnership and 
Engagement Development Officer
Team Lead for Student Representation,
Module Feedback and Student Survey
Development
(60)6085
Hayley Coffey Student Feedback Assistant 
(on Maternity Leave)
Module feedback (EvaSys) and student
surveys assistant 
(60)2264
Rachel Hicks Student Communications
and Engagement Officer
Visual identity, MyUni web development
and campaign branding
(51)3549
Catharine Jones Student Partnership
and Engagement Officer
Team Co-ordinator for Student
Representation, SPEC and SMT-FTO
(60)4706
Jenny Phillips Student Feedback Officer
Module feedback (EvaSys) and student
survey development
(60)2473
Natalie Rewbridge Student Communication
and Engagement Assistant
Student experience campaign support,
newsletter editing and clerical assistance
(29)5922
Val Wilkins Student Feedback Assistant Module feedback (EvaSys) and
student surveys assistant 
(60)2264
MyUniHub
For MyUniHub General Enquiries phone (60)6000,  email myunihub@swansea.ac.uk 
or visit myuni.swan.ac.uk/myunihub
Jayne Chaplin MyUniHub Manager Customer service, operational and
resource manager
(60)4820
Abby Harries-Heat Student Information Officer Service experts, individual case management, complex query
resolution
(60)4821
Tom Hennessey Student Information Officer Service experts, individual case management, complex query
resolution
(60)4823
Bobby Loosmore Student Information Officer Service experts, individual case management, complex query
resolution
(60)4824
Sian Williams Student Information Officer Service experts, individual case management, complex query
resolution 
(60)4822 
Sian Siklani Student Information Assistant Student advice, support, guidance
and referral
(60)4827
Ashleigh Sullivan Student Information Assistant Student advice, support, guidance
and referral
(60)4826
Vacancy Student Information Assistant Student advice, support, guidance
and referral
(60)4829
Vacancy Student Information Assistant Student advice, support, guidance
and referral
(60)4828
Print Room
Andrew Treharne Reprographics Technician Management of print room, printing, binding,
booklet making, posters
(60)4399
International Student Compliance Unit
Catherine Plumb Manager - International
Student Compliance Unit
Operational and resource management
of the ISCU Team, complex case
management 
(60)6764
Jo Bailey International Student
Compliance Assistant
Administrative support for the
Compliance team 
(29)5124  
Rhiannon Clark International Student
Compliance Officer
(Reporting)
Tier 4 Reporting, change of
circumstances/visa expiry,
BRP Management 
(29)5817
Steven Evans International Student
Compliance Co-ordinator
(CAS Issuing)
Tier 4 CAS Issuance for students
wishing to extend, support for
compliance officers 
 
Carly Taylor International Student
Compliance Officer
(Attendance)
Tier 4 Attendance monitoring,
escalation and intervention 
(51)3363

Postgraduate Research Office

About the Postgraduate Research Office

The Postgraduate Research Office is responsible for:

  • Creating a strong, holistic PGR Community – across professional services, supervisors and student community, to realise a parity of student experience, exciting and innovative student and supervisor training, strong student engagement
  • Professionalising PGR service delivery– bringing cohesion, consistency, clarity and transparency to roles, structures, communications and processes to enable clearer accountability and monitoring
  • Transforming the quality of PGR – drive and lead strategy and change, raise the profile of PGR, celebrate achievement and successes, creating a ‘PGR centre of excellence’ within the University, utilising best practice standards 

Meet the Team

NamePositionKey ResponsibilitiesTelephone
Andrea Buck Head of the Postgraduate Research Office Strategic Development and Leadership 60(6669)
Vivienne Jenkins Postgraduate Research Senior Officer PGR Committee, University Research Scholarships, College engagement and liaison (60)6740
Danielle Mitchell Postgraduate Research Officer PGR events and communications, PGR skills training and development, general enquiries (29)5874
Julie Pugsley Postgraduate Research Senior Officer PGR financial management, RCUK doctoral training grants and awards, RCUK Vacation Bursaries (29)5548
Sally Robb Postgraduate Research Officer (on Maternity Leave) PGR skills training and development, general enquiries (60)6747
Pamela Styles Postgraduate Research Senior Officer Skills development and training (60)6747

Academic Records and Systems

About Academic Records and Systems

Academic Records and Systems is responsible for:

  • Academic administration services
  • Academic records and Assessment systems
  • Data
  • HESA student and SLC student finance returns
  • Key information sets
  • Programme and module maintenance systems
  • Record keeping and reporting duties
  • SITS (Database Records Management System)
  • Student Finance services (tuition fee, sponsor, bursary and SLC administration)
  • Student transfers, suspension and withdrawals
  • University Enrolment

Meet the Team

NamePositionKey ResponsibilitiesTelephone
Aled Phillips Head of Academic Records and Systems Team leader, strategic systems development, data, student administration (51)3143
Student Records Office
For Student Records General Enquiries (60)2100 or email studentrecords@swansea.ac.uk
Kirsty Adkins Student Records Assistant Enrolment, Change of circumstances, student & module record keeping (60)4450
Jo Bailey Student Records Assistant Enrolment, Change of circumstances, student & module record keeping (29)5124
Rhiannon Clark International Student Records Assistant Tier 4 recording, reporting and monitoring, CAS extensions (29)5817
Lorna Hackling Student Records Co-ordinator Enrolment rollover, Change of circumstances, HESA student & module maintenance (29)5800
Alison Hutchings Student Records Manager Team lead for student records, student finance and sponsor/bursary administration (29)5803
Sam Jones Student Records Co-ordinator Enrolment rollover, Change of circumstances, HESA student & module maintenance (51)3155
Alexia Williams Student Finance Assistant Student finance (SLC), tuition fee and sponsor reporting and recording (51)3537
Anthony Williams Student Finance Assistant Student finance (SLC), tuition fee and sponsor reporting and recording (60)2414
Academic Data Systems
Christine Jones Data Management Officer HESA Key Information Sets, Programme Maintenance, Academic Data Quality (60)2004
Gary Jones Academic Data Systems Manager Team lead for Student assessment system, HEAR/gradintel, Academic Data quality (29)5349
Janet Lawson Academic Data Systems Assistant Certificates. transcripts, assessment and awards, HEAR/gradintel, Je-S research studentships (60)2169
Mark Stone Data Management Officer HESA Student Returns, Data Management/Analysis, Student reporting/forecasting (60)2471

Student Academic Services

About Student Academic Services

Student Academic Services is responsible for ensuring the delivery of a range of high quality academic services to students and staff in relation to the following areas

  • Examinations (Singleton and Bay campuses)
  • Assessment (all levels of study - including managing the University’s Awards and Progression Board, providing advice and guidance to staff and student on the assessment regulations and procedures and processing examination deferral requests)
  • Student cases (including academic appeals, academic misconduct, final reviews, complaints,  disciplinary, fitness to practice, dignity at work, extensions, suspensions, withdrawals, transfers)
  • Graduation
  • Attendance monitoring

Meet the Team

NamePositionKey ResponsibilitiesTelephone
Jane Lewis-Normand Head of Student Academic Services Regulations, procedures, exams, graduation, attendance monitoring, student cases (29)5335
Assessment and Awards Team
Andrea Wilcox Assessment & Awards Manager (on Maternity Leave) Assessment, assessment regulations, academic misconduct, PAB, change of circumstances (60)2342
Emily Coughlan Senior Assessment & Awards Officer Assessment, deferrals, PAB, GAMs, change of circumstances (UG) (60)6145
Sara Kane Assessment & Awards Officer Assessment – PGR, PAB, PGR assessment regulations, change of circumstances (60)2521
Hannah Winter Assessment & Awards Assistant General enquires relating to assessment, PAB support (60)6197
Exams
For general enquiries please email examsoffice@swansea.ac.uk
 Vacancy
Senior Assessment & Awards Officer (Exams) Exam timetabling, exam queries, external candidates (29)5633
Nicole Daniels Assessment & Awards Assistant (Exams) Exam timetabling, exam queries, special provisions (51)3779
Vacancy Senior Assessment & Awards Assistant (Exams) Exam related queries, invigilation, Bay Campus exams  
Samantha Jones Assessment & Awards Assistant (Exams) (on Maternity Leave) Exam timetabling, exam queries, special provisions (60)2164
Julie Matthews Assessment & Awards Assistant (Exams) (Maternity Cover for Samantha Jones) Exam timetabling, exam queries, special provisions (60)2164
Graduation
For general enquiries please email ceremonies@swansea.ac.uk
Karlie Owen Senior Assessment & Awards Officer (Graduation) Graduation, all extensions, PGT/PGR suspensions, withdrawals, transfers (60)2755
Elaine Secker Senior Assessment & Awards Assistant Graduation, PGT/PGR suspensions, withdrawals, transfers, prizes (60)2298
Nia Sullivan Assessment & Awards Assistant (Graduation)
Graduation, PGT/PGR suspensions, withdrawals, transfers (29)5293
Student Cases
Natalie Wathan Student Cases Manager (on Maternity Leave) All student cases (particularly OIA, final reviews, FTP) (60)2189
Emma Ferguson Senior Student Cases Officer All student cases (particularly appeals, complaints, disciplinary, attendance monitoring) (60)6534
Carly Fussell Student Cases Officer Student cases (particularly appeals, complaints, disciplinary, attendance monitoring) (29)2189
Abigail Cherry Student Cases Officer Student cases (particularly appeals, complaints, disciplinary, attendance monitoring) (29) 5223
Yvonne Ridge Student Cases Assistant General enquires regarding student cases (particularly academic misconduct) (60)5829
Jen Donovan Student Cases Assistant General enquires regarding Student Cases (particularly appeals and reviews) (60)4099

Academic Quality Services

About Academic Quality Services

Academic Quality Services specialises in delivering a high performance, enhancement-focused approach to the assurance of academic regulations, quality and standards for all taught and postgraduate research provision at Swansea University.  The key areas we manage and support are:

  • Academic Quality Assurance and Enhancement
  • Programme Approval, Management and Review
  • Portfolio Management
  • Oversight of Collaborative Partnerships
  • External Examining
  • Learning, Teaching and Assessment
  • Curriculum Innovation and Development
  • Academic Regulations
  • Student Experience Projects

In addition, Academic Quality Services administers the University’s Academic Quality Infrastructure and provides support to the following key Committees and Boards:

  • Learning and Teaching Committee
  • Programme Management Board
  • Programme Approval Committee
  • Academic Standards and Quality Committee
  • Academic Regulations and Cases Board
  • Collaborative Partnerships Board
  • Academic Advisory Committee

Meet the Team

NamePositionKey ResponsibilitiesTelephone
For general enquiries please email quality@swansea.ac.uk   
Phil Maull Head of Academic Quality Services Strategy, Vision, Leadership, Team development, Enhancement-focused Quality Assurance Oversight

(60)6855

Ceri Penhale Academic Regulations, Quality and Standards Manager Leadership, Team development, Academic Regulations, Quality Assurance & Enhancement, and Academic Standards

(60)2271

Fiona Rees-Cridland Academic Quality Development Officer (Learning, Teaching and Assessment) Learning, Teaching, Assessment, Curriculum Development, Project Leadership & Management

(29)5155

Jackie Williams Academic Quality Development Officer (Programme Development and Management) Programme Management, Review, Development and Approval, Quality Assurance and Standards

(60)2063

Jackie Vanderstock Academic Quality Development Officer (Programme Development and Management) Programme Management, Review, Development and Approval, Quality Assurance and Standards

(60)2063

Catherine McVeigh Academic Quality Development Officer (Collaboration & Compliance) Collaborative Partnerships, External Examiners, Professional Statutory and Regulatory Bodies

(60)6260

Rachel James Academic Quality Enhancement Officer (Learning, Teaching and Assessment) Learning and Teaching Committee, Curriculum Reform, Student Experience Enhancement Reviews

(60)2442

Val Mills Academic Quality Enhancement Officer (Programmes) Programme Management, Development, Approval, Review, Quality Assurance

(29)5579

Emma Hayward Academic Quality Enhancement Officer (External Engagement) Collaborative Partnerships, External Examiners, Professional Statutory and Regulatory Bodies

(60)4096

Lucy Jackson Academic Quality Enhancement Officer (Systems & Communications) Systems and Communications, Academic Regulations and Cases, Quality Reviews

(60)2347

Wendy Leslie Academic Quality Enhancement Assistant Programme Management and Regulation Committee Support, Review and Quality Support

(60)2168

Sarah Warren  Academic Quality Enhancement Assistant Postgraduate Research exam board approvals, External Examiners, Quality, and Committee Support

(60)6759